What does it mean to have enough? If you don’t want more, doesn’t that mean you have enough? And if you want what you have, doesn’t that mean you don’t want more? If you had more, would that make things better? If you had more, what would stop you from......
I was invited to an important meeting. Here’s how it went. I was invited to an important meeting. I want you to attend with me. I was invited to an important meeting with my boss. Will you join me? I was invited to an important meeting but I cannot attend.......
When you are stuck, often the problems you can describe are not the problems that are in the way. The problems you solved last time make it more difficult to see new problems this time. The problems you know of are not the problem. When you have no problems, you......
When “it’s impossible” it means it “cannot be done.” But maybe “impossible” means “We don’t yet know how to do it.” Or “We don’t yet know if others have done it before.” What does it take to transition from impossible to newly possible? What must change to move from the......
To have something is better than to have nothing, and to focus on everything dilutes progress and leads to nothing. In that way, something can be better than everything. What do you have and how might you put it to good use right now? Everything has a history. What worked......
Product cost reduction is a good thing. Too much focus on product cost reduction prevents product enhancements, blocks new customer value propositions, and stifles top-line growth. Voice of the Customer (VOC) activities are good. Because customers don’t know what’s possible, too much focus on VOC silences the Voice of the......
Whatever business you’re in, you’re in the people business. Scan your organization for single-point failure modes, where if one person leaves the wheels would fall off. For the single-point failure mode, move a new person into the role and have the replaced person teach their replacement how to do the......
If you see something that matters, say something. If you say something and nothing happens, you have a choice – bring it up again, do something, or let it go. Bring it up again when you think your idea was not understood. And if it’s still not understood after the......
Fascination with the idealized future state isn’t ideal. Before moving forward, define the current state of things. Improvement opportunities mean nothing unless they come from a deep understanding of the state of things as they are. Define things as they are before settling on improvement opportunities. If you want to......
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