What you think of yourself colors everything you do. When someone challenges your ideas, your response makes it clear how you see yourself. Regardless of your response, you tip your hand. Regardless of your response, everyone can see your cards. When you have a terrible poker hand like, say, a......

Our unhealthy fascination with ever-increasing shareholder value has officially gone too far. In some companies dishonesty is now more culturally acceptable than missing the numbers. (Unless, of course, you get caught. Then, it’s time for apologies.) The sacrosanct mission statement can’t save us. Even the most noble can be stomped......

Business processes and operating plans don’t get things done. People do. And the true blocker of progress is not bureaucracy; it’s the lack of clarity of people. And that’s why mentorship is so important. My definition of mentorship is: work that provides knowledge, support and advocacy necessary for new people......

The first question is usually – What’s the best practice? And the second question is – Why aren’t you using it? In the done-it-before domain this makes sense. Best practices are best when inputs are tightly controlled, process steps are narrowly defined, and the desired output is known and can......

Everyone is looking for that new thing, that differentiator, that edge. The important filtering question is: Has it been done before? If it has been done before it cannot be a new thing (that’s a rule), so it’s important to limit yourself to things that have not been done. Sounds......

I used to believe others were responsible for my problem, now I believe I am responsible. The turning point came when I was struggling with a stressful situation a friend gave me some simple advice. He said “Look inside.” For some reason, that was enough for me to start my......

People have a natural bias toward doing what was done last time. The behavior is the result of untold generations that evolved to serve a single objective – to survive. Survival is about holding onto what is – protecting the family, providing food and waking up the next morning. In......

Innovation isn’t a thing in itself, and it’s not something to bolster for the sake of bolstering. Innovation creates things (products, services, business models) that are novel, useful and successful. It’s important to know which flavor to go after, but before that it’s imperative to formalize the business objective. Like......

Control strategies don’t work, but trust strategies do. Nothing goes as planned. Trying to control things tightly is wasteful. It takes too much energy to batten down all the hatches and keep them that way every-day-all-day. Maybe no water gets in, but the crew doesn’t get enough oxygen and their......