If you don’t have a problem, you’ve got a big problem. It’s important to know where a problem happens, but also when it happens. Solutions are 90% defining and the other half is solving. To solve a problem, you’ve got to understand things as they are. Before you start solving......

If you know what to do, do it. Don’t ask, just do. If you’re pretty sure what to do, do it. Don’t ask, just do. If you think you may know what to do, do it. Don’t ask, just do. If you don’t know what to do, try something small.......

How do you know when it’s time to reinvent your product, service or business model? If you add ten units of energy and you get less in return than last time, it’s time to work in new design space. If improvement in customer goodness (e.g., miles per gallon in a......

Innovation isn’t a thing in itself. Companies need to meet their growth objectives and innovation is the word experts use to describe the practices and behaviors they think will maximize the likelihood of meeting those growth objectives. Innovation is a catchword phrase that has little to no meaning. Don’t ask......

In today’s world of continuous improvement, everything is seen as an opportunity for improvement. The good news is things are improving. But the bad news is without governance and good judgement, things can flip from “lots of opportunity for improvement” to “nothing is good enough.” And when that happens people......

Innovation is all about learning. And if the objective of innovation is learning, why not start with learning objectives? Here’s a recipe for learning: define what you want to learn, figure how you want to learn, define what you’ll measure, work the learning plan, define what you learned and repeat.......

Henry Ford famously said if he asked people what they wanted, they would have asked for faster horses. And there’s a lot of truth to his statement. If you ask potential customers what they want next, they’ll give you an answer. And when you show them the prototype, they won’t......

At first glance, it seems easy to run a good test, but nothing can be further from the truth. The first step is to define the idea/concept you want to validate or invalidate. The best way is to complete one of these two sentences: I want to learn that [type......

If the work doesn’t stretch you, choose new work. Don’t go overboard and make all your work stretch you and don’t choose work that will break you. There’s a balance point somewhere between 0% and 100% stretch and that balance point is different for everyone and it changes over time.......