When something doesn’t feel right, respect your intuition. Even when you don’t know why it doesn’t feel right, respect your gut. When something doesn’t make sense, don’t judge yourself negatively. Rather, make the commitment to dig deeply until you hit the fundamentals. When a proposed approach violates something inside, don’t......

We have too many ideas, but too few great ones. We don’t need more ideas, we need a way to choose the best one or two ideas and run them to ground. Before creating more ideas, make a list of the ones you already have. Put them in two boxes.......

What if your primary role every day was to put other people in a position to succeed? What would you start doing? What would you stop doing? Could you be happy if they got the credit and you didn’t? Could you feel good about their success or would you feel......

Bottom line growth is good, but top line growth is better. But if you want to grow the bottom line, ignore labor costs and reduce material costs. Labor cost is only 5-10% of product cost. Stop chasing it, and, instead, teach your design community to simplify the product so it......

Much like living organisms continually evolve to secure their place in the future, technological systems can be thought to display similar evolutionary behavior. Viruses mutate so some of them can defeat the countermeasures of their host and live to fight another day. Technological systems, as an expression of a company’s......

When you see emergent behavior that could grow into a powerful new theme, it’s important to acknowledge the behavior quickly and most publicly. If you see it in person, praise the behavior in front of everyone. Explain why you like it, explain why it’s important, explain what it could become.......

When it’s time to create something new, most people try to imagine the future and then put a plan together to make it happen. There’s lots of talk about the idealize future state, cries for a clean slate design or an edict for a greenfield solution. Truth is, that’s a......

Like most things, selling is about people. The hard sell has nothing to do with selling. Just when you think you’re having the least influence, you’re having the most. When – ready, sell, listen – has run its course, try – ready, listen, sell. Regardless of how politely it’s asked,......

Anything worth its salt will meet with resistance. More strongly, if you get no resistance, don’t bother. There’s huge momentum around doing what worked last time. Same as last time but better; build on success; leverage last year’s investment; we know how to do it. Why are these arguments so......