Try – when you’re not sure what to do. Listen – when you want to learn. Build – when you want to put flesh on the bones of your idea. Think – when you want to make progress. Show a customer – when you want to know what your idea......

We live in a resource constrained world where there’s always more work than time. Resources are always tighter than tight and tough choices must be made. The first choice is to figure out what change you want to make in the world. How do you want put a dent in......

Innovation is difficult because it demands new work. But, at a more basic level, it’s difficult because it requires an admission that the way you’ve done things is no longer viable. And, without public admission the old way won’t carry the day, innovation cannot move forward. After the admission there’s......

It’s not the tools. Innovation is not hampered by a lack of tools (See The Innovator’s Toolkit for 50 great ones.), it’s hampered because people don’t know how to start. And it’s hampered because people don’t know how to choose the right tool for the job. How to start? It......

Disruption, as a word, doesn’t tell us what to do or how to do it. Disruption, as a word, it’s not helpful and should be struck from the innovation lexicon. But without the word, what’s an innovator to do? If you have a superpower, misuse it. Your brand’s special capability......

The trouble with innovation is it’s risky. Sure, the upside is nice (increased sales), but the downside (it doesn’t work) is distasteful. Everyone is looking for the magic pill to change the risk-reward ratio of innovation, but there is no pill. Though there are some things you can do to......

With process improvement, the existing process is refined over time. With innovation, the work is new. You can’t improve a process that does not yet exist. Process creation, yes. Process improvement, no. Standard work, where the sequence of process steps has proven successful, is a pillar of the manufacturing mindset.......

There are many definitions for creativity and innovation, but none add meaningfully to how the work is done. Though it’s clear why the work is important – creativity and innovation underpin corporate prosperity and longevity – it’s especially helpful to know how to do it. At the most basic level,......

If you put yourself out there and it doesn’t go as you expect, don’t get down. All you are responsible for is your effort and your intentions. You’re not responsible for the outcome. Intentions don’t drive outcomes. In fact, be prepared for your work to bring out the opposite of......