If you have the data that says the market for the new concept is big enough, you waited too long. If you require the data that verifies the market is big enough before pursuing new concepts, you’ll never pursue them. If you’re afraid to trust the judgement of your best......

Have you ever felt like you weren’t getting the truth from your leader? You know – when they say something and you know that’s not what they really think. Or, when they share their truth but you can sense that they’re sharing only part of the truth and withholding the......

We’ve been too successful with continuous improvement. Year-on-year, we’ve improved productivity and costs. We’ve improved on our existing products, making them slightly better and adding features. Our recipe for success is the same as last year plus three percent. And because the customers liked the old one, they’ll like the......

If it’s not different, it can’t be innovation. With innovation, ideas are the easy part. The hard part is creating the engine that delivers novel value to customers. The first goal of an innovation project is to earn the right to do the second hardest thing. Do the hardest thing......

When there’s a big problem, the first step is to define what’s causing it. To do that, based on an understanding of the physics, a sequence of events is proposed and then tested to see if it replicates the problem. In that way, the team must understand the system as......

There’s always lots of talk about culture and how to change it. There is culture dial to turn or culture level to pull. Culture isn’t a thing in itself, it’s a sentiment that’s generated by behavioral themes. Culture is what we use to describe our worn paths of behavior. If......

When it rains, you get wet. It doesn’t matter if you get mad at the clouds, you still get wet. And if you curse the sky, you still get wet. So, why the anger and cursing? Do you really think the clouds see you’re outside and choose to rain on......

Wanting things to be different is a good start, but it’s not enough. To create conditions for things to move in a new direction, you’ve got to change your behavior. But with systems that involve people, this is not a straightforward process. To create conditions for the system to change,......

There’s a useful trick when you want to do new work. It has some of the characteristics of procrastination, but it’s different. With procrastination, the problem solver waits to start the solving until it’s almost impossible to meet the deadline. The the solver uses the unreasonable deadline to create internal......