When you are asked a question and you don’t know the answer, what do you say? What does that say about you? What happens to people in your organization who say “I don’t know.”? Are they lauded or laughed at? Are they promoted, overlooked, or demoted? How many people do......
When there’s disagreement between words and behavior, believe the behavior. This is especially true when the words deny the behavior. When there’s disagreement between the data and the decision, the data is innocent. When there’s agreement that there’s insufficient data but a decision must be made, there should be no......
When you try something new, check to see who has done something similar. Decompose their design approach. What were they trying to achieve? What outcome were they looking for? Who were their target customers? Do this for at least three existing designs – three real examples that are for sale......
If you could get another good job at the drop of a hat, how would you work differently? Would you speak your mind or bite your tongue? If you didn’t care about getting a promotion, would you succumb to groupthink or dissent? If your ego didn’t get in the way,......
Good coaches listen to you. They don’t judge, they just listen. Good coaches continually study the game. They do it in private, but they study. Good coaches tell you that you can do better, and that, too, they do in private. Good coaches pick you up off the floor. They......
We get what we measure and, generally, we measure what’s easy to measure and not what will build a bridge to the right behavior. Timeframe. If we measure people on a daily pitch, we get behavior that is maximized over eight hours. If a job will take nine hours, it......
With one eye open and the other closed, you have no depth perception. With two eyes open, you see in three dimensions. This ability to see in three dimensions is possible because each eye sees from a unique perspective. The brain knits together the two unique perspectives so you can......
If you want things to be different than they are, you have a problem. And if you want things to stay the same, you also have a problem. Either way, you have a problem. You can complain, you can do something about it, or you can accept things as they......
When you follow the best practice, by definition your work is not new. New work is never done the same way twice. That’s why it’s called new. Best practices are for old work. Usually, it’s work that was successful last time. But just as you can never step into the......
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